Complaints

Effective Date: 1st December, 2020
Last Updated: 7th August, 2025

1. Introduction

These Terms of Use govern your access to and use of our site and services. By using this website, you agree to these terms. If you do not agree, please do not use the site.

This website is operated by Digital Roo Ltd. We may update these terms at any time. Continued use of the site means you accept any changes.

2. Who We Are (and What We’re Not)

We are a lead generation company, not a lender, credit broker, or financial advisor. Our role is to connect you with third-party service providers based on the information you provide.

We do not:

  • Offer financial advice
  • Make lending decisions
  • Guarantee that you’ll be accepted for a product or service

All financial products or services are provided solely by the third-party organisations we work with.

3. Your Use of the Website

By using this site, you confirm that:

  • You are at least 18 years old
  • You’re using the website for personal and lawful purposes only
  • You will not misuse, tamper with, or attempt to gain unauthorised access to the website

We reserve the right to restrict, suspend, or terminate access at any time.

4. Accuracy of Information & Disclaimer

We do our best to keep all content up to date and accurate — but we don’t guarantee it. You agree that:

  • All information on the website is for general guidance only
  • We are not liable for any errors, omissions, or outdated content
  • You are responsible for verifying the information before acting on it

We are not responsible for any financial or personal decisions made based on our website or the third parties we introduce you to.

5. Third-Party Links & Services

We may link to other websites or refer you to third-party services. These are outside our control.

We do not accept responsibility for:

  • The content, terms, or privacy policies of third-party sites
  • Any product or service provided by a third-party provider
  • Any contract or engagement you enter into with them

Use of third-party services is at your own risk and discretion.

6. Intellectual Property

All content on this site — including logos, text, graphics, forms, design, and layout — is owned by Digital Roo Ltd or our licensors.

You may:

  • View, print, or download content for personal use only

You may not:

  • Copy, reproduce, distribute, or modify the website content for commercial purposes without our written permission

7. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

  • Loss of income, profits, or data
  • Business interruption or reputational damage
  • Any indirect, incidental, or consequential loss or damage

Nothing in these terms excludes liability for death or injury caused by negligence, fraud, or any liability that cannot be excluded by law.

8. Governing Law

These Terms of Use are governed by the laws of England and Wales.

Any disputes will be handled exclusively by the courts of England and Wales.

9. Contact Us

If you have any questions about these Terms, you can contact us at:

10. Other Legal Terms

Severability

If any part of these Terms is found to be unlawful or unenforceable, the rest will continue to apply.

Changes to These Terms

We may revise these Terms from time to time. When we do, we’ll update the “Last Updated” date above. Your continued use of the website confirms your acceptance of the revised terms.

No Waiver

If we don’t enforce a part of these Terms, that doesn’t mean we’re waiving our right to enforce it later.